| SERVER SUPPORT PLANS |
Basic - $150 |
Standard - $185 |
Premium - $225 |
| Asset Management |
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| Trouble Ticket Management |
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| License Management |
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| SERVER MONITORING |
| Windows Event Logs |
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| Server Availability |
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| Hardware Changes And Errors |
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| Software Changes |
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| Drive Space Monitoring |
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| Server Utilization |
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| Backup Completion And Errors |
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| SERVER SUPPORT |
| Microsoft Application Support |
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| 3rd Party Vendor Liaison Support |
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| Unlimited Phone Support |
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| Unlimited Remote Support |
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| Unlimited Onsite Support |
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| Unlimited Onsite Repair |
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| Emergency After Hours Support (6pm - 7am M-F, Sat & Sun) |
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| SERVER MAINTENANCE |
| Automated Spyware And Virus Scans |
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| Weekly Automated Server Optimization |
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| Backup Administration |
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| Database Administration (If Present) |
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| Microsoft Exchange Administration (If Present) |
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| Physical Cleaning As Needed |
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| SERVER SECURITY |
| Antivirus Software Management |
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| Software Patch Management |
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| User Account Administration |
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| Server Resource Administration |
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| Security Administration |
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| PROJECT PLANNING |
| Research Assistance |
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| Purchasing Assistance |
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| Assigned Technical Planning Liaison |
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| Disaster Recovery Planning Assistance |
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